How to get in touch
Email is the best way to reach us. The address is on the contact form below, and a reply usually lands within two business days. Complicated questions sometimes take longer because we’d rather send you a useful answer than a fast one.
What we can help with
Some of the common reasons readers write to us:
- Spotting something out of date — a bonus that has changed, a payment method that has been dropped, a casino that no longer accepts Australian players. We’d rather hear about it from a reader than discover it weeks later.
- Suggesting a casino we haven’t reviewed. We look at every recommendation, although we don’t promise to cover everything.
- Asking for guidance on something we’ve written. If a comparison or recommendation isn’t clear, that’s fair to flag.
- Sharing your experience with an operator we’ve covered. Both positive and negative feedback keeps our reviews honest.
- Press, partnership, or advertising enquiries.
What we can’t help with
A short note on the limits so we don’t waste your time:
- We don’t process deposits or withdrawals. If a payment is stuck, contact your casino’s support team and your bank.
- We can’t unfreeze accounts, override KYC, or step into disputes between you and a casino. We can flag patterns in our reviews if a casino is treating players badly, but the operator is the first port of call.
- We don’t give legal or financial advice. Anything that needs an answer specific to your situation should go to a qualified professional.
- We don’t run a phone line. Email handles complex queries better and gives both sides a written record.
If gambling is causing you harm
This is one type of message we handle differently from the rest. If you’re in crisis right now, please reach out to a service set up to help in the moment:
- Gambling Help Online — 1800 858 858 — 24/7 phone and web chat.
- Lifeline — 13 11 14 — 24/7 crisis support.
- BetStop — betstop.gov.au — national self-exclusion register.
We’re happy to point you to more information on our Responsible Gaming page, but trained counsellors are better placed to help right now than we are.
Response times
- General queries: usually within two business days.
- Casino tips and corrections: same week.
- Press and partnership: within five business days.
- Privacy and data requests: within 30 days, per the Privacy Act 1988.
We don’t operate on weekends or Australian public holidays.
Office address
We don’t run a public office. Everything goes through email, which keeps overhead low and means more time for actual reviewing. If a formal mailing address is needed for legal correspondence, mention it in your email and we’ll arrange it directly.
